I really am very sorry to read your comments and would like to apologise, both to you and indeed your friend, for the experience not meeting his/your expectations.
Hell Tom, We appreciate you taking the time to highlight your concerns. I trust the above is clear and understandable. Lastly Jason, we have reached out to you in order to gain a better understanding of your particular case, and would very much like to assist as best we can, if possible. We do our utmost to maintain a safe, fair and secure environment for all of our players, and look to be transparent in our operations - the creation (or attempt to create) multiple accounts does indeed go against our Terms & Conditions:, please refer to section 5.1 & 19.2. Jason, we are fully regulated social casino and as such follow a strict set of rules and regulations - though I do completely understand and indeed sympathise with you regarding what you have described, an account deactivation is never taken lightly and would only ever be actioned after serious consideration, and certainty, from our side. I'm sorry to read that your experience has not met your expectations. Hi Jason, Thank you for taking the time to voice your concerns.